TROUBLESHOOTING UPKEY

• Ensure connected to internet (Wifi or data).

• Ensure bluetooth is on.

• Are you using the correct UPKEY login information. Check your emails to see if you are using the most up to date login information. Search "UPKey"

• Are you trying to open the correct lock? (could be on the wrong floor or trying to open the wrong corridor, yes this does happen!).

• Place phone close to the reader to ensure activating correct lock

• If UPKey is flickering between different locks you may want to consider reducing the Bluetooth sensitivity by going to the UPKey menu -Settings-BLE sensitivity - Optimum level seems to be 75 but you can adjust to suit you. Video Instructions Link

• If App is not loading, close down and log back in. If continues, reinstall app and login.

• If you haven’t got access to your phone or you suspect there maybe an issue with your phone, try downloading the app from another device.

• If you have tried the above and you are still having issues, contact us on 0121 285 9490. Press 1 and 1 again to get through to the emergency line, if you are locked out.