Living with Us

Why choose Volume?

Volume is redefining student living. Our luxury apartments, exclusively for students, are spacious and have been designed with you in mind. We have created high spec student apartments offering exceptional value for money.

What's the difference between the Editions?

Our brand new student residences are unrivalled on quality. We have a range of Studios classed by Editions. Edition I studios have proven to be our most popular option providing double beds and 32" smart TVs. Similar to Edition I our Edition II studios also come with a double bed and 32" smart TV but you may find that they are in a more deisrable location such as on a higher floor than our Edition I studios. Our Edition III studios provide a little more luxury with King Beds and 40" Smart TVs. Finally, our Edition IV studios are our largest studio apartments ranging from a whopping 27-33sqm. They also come with a King Bed. 40" Smart TV, quadruple wardrobe and other furniture pieces. Our Edition IV studios are ideal for dual occupancy. Our plus edition studios (and Edition IV studios at Volume Works) are fitted with an air conditioning system.

Can I live here?

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. However, please be aware of our cancellation policy, prior to booking, should your place at university not yet be confirmed.

Do you allow double/dual occupancy?

Yes. Whilst all our studios can be offered on a double/dual occupancy basis, our Edition IV studios are best suited as not only are these our largest studios, they have also been kitted out with quadruple wardrobes, an extra bedside table, chair and desk.

There is an additional weekly charge of £15 per week for double/dual occupancy.

Is cleaning included?

You will receive your Studio Apartment in pristine condition. It will be up to you to keep it clean and tidy throughout your stay. The communal areas will be cleaned weekly by professional cleaners.

Do I have a TV in my Studio?

Yes, all Studios will have either a 32" or 40" TV depending on the Edition you choose. You will need to purchase a TV licence and aerial to watch live TV. Visit tvlicensing.co.uk for details and latest costs.

Can I smoke?

Volume’s Residences are completely smoke-free and this includes all types of e-cigarettes.

Are pets allowed?

Unfortunately, no pets of any kind are permitted in our Residences, except registered assistance dogs.

Can I have guests?

Yes, occasional overnight guests are permitted.

What if I am not happy with my Studio Apartment?

The Volume Team are eager to ensure your stay with us meets your expectations. If you have any concerns we are on hand to listen and work with you to find a solution.

I am a full-time student but my partner is not, can they stay with me?

Sadly, we can only offer our Residences to full-time students. You are allowed to have guests for a limited time.

Can I bring my game console?

Yes. We recommend you check the floorplans to ensure the TV is above the desk as this will be the optimum location for your console. You can connect to the internet wirelessly or through an ethernet cable.

Will there be construction works during my stay?

The neighbouring site to Volume Works will be under costruction throughout 2022 and 2023 as a new student accommodation scheme is being developed. Working hours are expected to be between 8/9am - 4pm. Best efforts will be made to minimise disruption to your stay as much as possible but regrettably it is inevitable that this will impose on you at some point.

If you are at all interested in property/construction we're more than happy to show you around and give you an inside look into what's involved.

Viewing

Can I view?

Viewings are available at Bridge Street Studios and Volume Works, however we may not be able to show the exact apartment as it is likely ot be occupied. Volume Works Too is brand new for September 2023 and we are unable to offer in person viewings however please get in touch and we may be able to accommodate a virtual viewing.

Booking

How do I book?

Our website is the only method for an applicant to reserve our accommodation.

Once you have selected which accommodation you want to live in, click "BOOK".

Basic personal information and a £99 advanced rent payment is required.

Immediately after the reservation, applicants are required to provide their full resident details (detailed personal information and ID) to progress to formally Booking our accommodation. Details of the applicant’s guarantor is also required when completing the resident details form. The guarantor is sent an online guarantor form to complete automatically. The administration of this is ensuring all of the details provided match up to the ID and requirements we have to accept both resident and guarantor.

What documents will I need to book?

You will not need anything at the point of booking. You will have 48 hours after booking to submit additional information. At this point you will need your Photo ID to prove your Identity. This could be your Driving licence or Passport photo page. You will also need proof of your student status. This could be your Student ID or University acceptance letter/email.

Do I pay a booking fee?

When you book you pay a £99 advanced rent payment which is effectively your first rent instalment with us. (please see payment schedule below).

Do I need to pay a deposit?

There is no deposit. Just the £99 advanced rent payment on booking.

What contract lengths are available?

We offer a 44 week contract which covers the period 9 September 2023 to 13 July 2024 and a 51 week contract which covers the period 9 September 2023 to 31 August 2024.

My place at university isn’t confirmed yet, should I still book?

It is best to book when you are sure you will need accommodation. However, we do have a flexible cancellation policy if you do choose to book and then later find out you won’t be able to take up your apartment. Please see our full cancellation policy here.

Check In

When can I check in?

You can check-in on or after your contract start date. You will receive The Volume Welcome Brochure prior to your arrival with full details on how to arrange your check-in so it is stress-free.

What do I need to bring to check-in?

You will need to bring your Student ID and your Passport/Driving Licence.

Guarantor

What is a guarantor and will I need one?

A rent guarantor is someone, an individual or an institution, that agrees to pay the rent on behalf of a tenant who defaults on their rental payments. For most students this would be a family member or guardian.

You will need a guarantor but there are a few options available:

1. A UK based guarantor who owns a property and has proof of annual earnings of at least 3x the annual rent amount. For example if your annual rent is £10,000 your guarantor's annual earnings must be at least £30,000 before tax. This could be split between two guarantors.
2. If rent is paid fully in advance, you will still need a guarantor (they don't have to be UK based) just in case there are any charges throughout your tenancy as we do not take a deposit. They cannot be a student and should have a regular income.

What if my guarantor doesn't own a property but rents one?

To meet, our standard guarantor requirements your guarantor MUST own a property and have proof of earnings of at least 3x your annual rent amount.

However, we do offer our residents the opportunity to provide two UK based guarantors where neither must own a property. Each must have proof of annual earnings of at least 2x your annual rent amount. In this scenario your guarantors must live at separate addresses.

Please contact us to discuss any alternative options we may be able to offer to you.

Facilities

What safety and security does Volume provide?

Our Residences have 24 hour CCTV and secure entry systems. Our team are available 24/7.

Are there Laundry facilities?

We have laundry rooms in all of our Volume.Property Properties. You’ll have 24-hour access to washers and dryers.

Will I need to bring my own hoover?

No, there will be hoovers availalble for all residents to use.

Will I have internet in my Studio/ is there Wifi?

Yes. Fast and reliable broadband throughout our Residences for streaming, gaming, work and play - with speeds of up to 1 Gigabit, 24/7 multi-language support and a home-from-home experience!

Is there a gym?

Bridge Street Studios has a gym onsite which can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it.

With our new development, Volume Works Too which opens in September comes a gym which will be accessible to residents of both Volume Works Too and Volume Works.

Upon Check-In, we do require that you complete a gym induction to ensure you are competent using all of the equipment.

Is there parking?

At Bridge Street Studios, there is on-street parking on Bridge Street West for free.

At Volume Works and Volume Works Too, you have to pay for parking either daily or you can apply for an annual resident’s permit here

Is the Residence in Birmingham's Clean Air Zone?

Bridge Street Studios is just outside of Birmingham's Clean Air Zone. To find out about the Scheme please click here

Volume Works is within Birmingham's Clean Air Zone. However, as a resident you can check here if you qualify for an exemption

Can I store my belongings over the summer?

This is something we won’t be able to offer at this time but we will look into this in the future. There’s lots of companies offering self storage in the near vicinity with favourable rates for students.

Maintenance

How do I log a maintenance issue?

If you do experience any maintenance issues during your stay, please make sure you have some images and provide as much detail as you can so we can equip our maintenance team in dealing with the issue swiftly. You can log this via our maintenance request form which you can find at the bottom of our website.

Can I decorate my Studio?

We have worked closely with the interior designers to provide a look and feel which we hope you will love. It’s always great to put your own personal stamp on your home and so feel free to bring your own accessories.

Cancellations

Can I cancel?

Yes, under certain circumstances you can cancel. Please check out our current cancellation policy for more details.

Payments

Do I pay a deposit?

No. You just pay a £99.00 advance rent payment on booking which is effectively your first rent instalment.

I want to pay annually, will I get a discount?

We are unable to offer a discount for paying annually. The benefit of paying annually is you will not need to meet our standard guarantor requirements. Your rent will be due in cleared funds by 24th August.

How do I pay my rent?

You will be required to set up an account with GoCardless which you can link to your preferred bank account. Payments will be collected by direct debit on or after the due date.

Can I pay my rent in instalments?

Yes. There are a total of 5 instalments. Your 1st is the £99 you paid on booking. The 2nd is due on 24th August and will be around £500-£1,000 depending on your total rent amount. Your next three instalments should fall in line with any student loan you may receive and will be due on 1st October, 15 January and 15 April.

Contact Us

Can I speak to someone over the phone?

Yes. The Volume Bookings Team are available on 0121 285 9490. If you are unable to reach us please leave your name, number and email address and we will get back to you as soon as possible.

Can I message you?

Yes, click Message Us below or Whatsapp us on +44 121 285 9490.